Job Description

The Financial Access Specialist serves the Hospital and Clinic by performing pre-service financial screening and clearance of scheduled patients, including benefit verification and price estimation. This position will maintain a proficient understanding of insurance plans, including State Medicaid, employer-sponsored plans, Medicare Advantage plans and Qualified Health Plans offered via the State Exchange. The Financial Access Specialist will determine benefit coverage levels and connect patients with alternate assistance resources as needed. The Financial Access Specialist interacts in a customer-focused and compassionate manner to ensure patients’ needs are met, and that they understand the hospital and clinic policies for the resolution of patient financial responsibilities and various payment options, including Financial Assistance. In all encounters with patients and families, the Financial Access Specialist will strive for the highest level of customer service.

POSITION QUALIFICATIONS: Associates degree in healthcare administration or equivalent college coursework preferred. High school diploma or equivalency (GED) required 1-3 years of work experience with insurance verification, revenue cycle functions, hospital/physician offices or related area’s preferred 1-3 years customer service experience required Basic Life Support Heartsaver (HS) level to be completed within three (3) months of hire

F-Time; 40 hrs/wk

Days; 8a-4:30p